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Customer Service
C-level Executive Support Representative
@Sourcefit
[Hiring] C-level Executive Support Representative @Sourcefit
Apr 04, 2025 - Sourcefit is hiring a remote C-level Executive Support Representative. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are looking for a customer-focused and proactive individual to join our team as a C-level Executive Support Representative. In this role, you will be responsible for providing technical and product support to our customers via multiple channels, including email, chat, WhatsApp, and phone.
- Handling inbound customer queries and providing technical and product support through various channels (email, chat, WhatsApp, phone)
- Liaising with internal and external teams to drive customer resolution
- Reporting customer inquiries to create a feedback loop (including bug reports, product feature requests, and process improvement suggestions)
- Following up with frustrated customers to understand root causes and identify potential solutions
- Compiling weekly reports to share customer insights with the team
- Championing a specific topic within the team, such as communication, learning and development, or training
Qualifications
- Minimum of 2 years' experience in a customer-facing role, preferably with experience in customer success or sales
- Strong communication skills and the ability to build relationships with C-level executives
- Positive attitude and a desire to contribute to the success of a fast-growing startup
- Excellent interpersonal skills and the ability to work well under pressure
- Good time management skills and the ability to prioritize tasks effectively
- Attention to detail
- Critical Thinking
Requirements
- Permanent Work from Home
- Shifting Schedule | 5-day work week | Shifts can include weekends on a rotational basis
- Possible Shifts: (You need to be flexible with any of the shifts below)
- 9 AM to 6 PM
- 1 PM to 10 PM
- 4 PM to 1 AM
- 1 AM to 10 AM
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
