[Hiring] Technical Support & Trainer @California Surveying & Drafting Supply, Inc. (CSDS)

Role Description

The Technical Support & Trainer – Geospatial is a customer‑facing technical role supporting geospatial and surveying solutions across Southern California. This position provides advanced technical support, delivers customer training, and serves as a trusted technical resource to help customers successfully adopt and use CSDS solutions.

• Work closely with Account Managers and internal teams to support customer engagements, technical discussions, demonstrations, and solution alignment.
• Contribute to pre‑sales and post‑sales activities by providing technical expertise and consultative support.

Roles & Responsibilities

• Provide advanced technical support to customers via phone, email, and in‑person engagements.
• Conduct customer training sessions and workshops on product usage, best practices, and troubleshooting.
• Develop and maintain training materials, including user guides, manuals, and instructional content.
• Assist in resolving complex technical issues by collaborating with engineering, support, and professional services teams.
• Serve as a technical resource for internal teams by sharing product knowledge, workflow guidance, and best practices.
• Gather customer feedback to identify recurring issues and recommend process or product improvements.
• Stay current on new product features, solutions, and industry best practices.
• Participate in pre‑sales support activities, including technical consultations, demonstrations, and solution validation.
• Support customer onboarding and adoption by aligning technical solutions with customer goals.
• Maintain accurate and detailed records of support requests, training activities, and customer interactions.

Technical Skills

• Strong proficiency in troubleshooting software and hardware issues.
• Experience supporting geospatial and surveying technologies (e.g., GNSS receivers, total stations, 3D scanners, Drones, etc.).
• Ability to assess workflows and recommend practical technical solutions.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Comfortable working across field, office, and remote environments.

Behavior & Professional Attributes (Cultural Commitment)

• Teamwork and cross‑functional collaboration.
• Continuous improvement mindset.
• Accountability and ownership.
• Professional, customer‑focused approach.

Requested / Preferred Experience

• Experience with UAV / drone data collection.
• Experience with photogrammetry workflows.
• Experience working with point cloud and laser scanning data.
• Experience with Wingtra, Trimble, and DJI product lines (preferred).
• Experience using Trimble Business Center (TBC) (preferred).
• Experience with Radiodetection and utility locating (plus).
• Experience using AutoCAD (plus).
• Experience using ESRI / ArcGIS software (plus).

Qualifications

• Bachelor’s degree in Surveying, Engineering, Geomatics, or a related field.
• 5+ years of experience in technical support, training, surveying, or technical education roles.
• Demonstrated ability to explain complex technical concepts to non‑technical audiences.
• Strong problem‑solving, communication, and presentation skills.
• Ability to independently plan and deliver effective training and documentation.
• Comfortable working with customers, Account Managers, and internal stakeholders at varying technical levels.
• Valid California driver’s license.

Benefits

• Competitive compensation package ($80K-$110K).
• Remote working environment if desired.
• ESOP company stock option.
• Company paid 401K contribution guaranteed.
• Vacation Accrual, Sick and Holiday pay.
• Company Vehicle and Fuel Card - Phone, Computer, Demonstration Equipment (if role requires).
• Permanent, Full-Time Employment.
• Full medical and Dental insurance paid by company (less $25 employee contribution).
• Flexible extended health and dental benefits program.
• Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance.
• Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
• Free access to our online courses database.
• Employee Referral Program.
• And more!