[Hiring] Technical Trainer @Laitram

Role Description

We’re looking for a Technical Trainer to lead the delivery of instructor-led customer training. This position is part of a newly established and rapidly growing global Customer Training team focused on enhancing customer value through exceptional learning experiences.

• Lead and deliver high-impact, instructor-led training for customers in classroom, virtual, and on-site environments.
• Support the design, development, and continuous refinement of technical training materials, including presentations, hands-on activities, digital learning modules, and job aids.
• Assess training effectiveness using learner feedback and demonstrated knowledge/skill outcomes; drive ongoing improvements to training content and delivery.
• Translate business and customer needs into training requirements by analyzing product and process audits, performance metrics, maintenance/troubleshooting data, and account strategies.
• Collaborate with the Training Project Manager and Training Manager in advance of each project to confirm logistics and ensure all health and safety requirements are met; oversee training spaces to maintain participant safety during delivery.
• Contribute to the development and execution of train-the-trainer programs to build internal instructional capability.
• Strengthen the Intralox Customer Training program by creating and simplifying tools, sharing knowledge across the team, and partnering with designers, instructors, and field technicians to establish best practices.

Qualifications

• 5+ years’ experience in teaching, instructional delivery, and/or technical training.
• Mechanical and/or electrical engineering degree, or 5+ years of relevant work experience and demonstrated technical aptitude.
• Working knowledge of engineering design software such as AutoCAD and Inventor.
• Demonstrated ability to communicate mechanical engineering concepts clearly, concisely, and in an accessible manner.
• Strong communication and facilitation skills, including presenting, active listening, effective questioning, and time management.
• Customer-focused mindset with a proven commitment to delivering an exceptional training experience.
• Self-directed and adaptable; confident, resilient, proactive, and capable of managing priorities independently.
• Excellent planning, organizational, and project management capabilities.
• Receptive to feedback with a track record of effective cross-functional collaboration.
• Willingness to travel up to 75% to support customer training schedules, including weekends.
• Ability to transport and handle up to 75 lbs. of training equipment on customer sites as needed.

Company Description

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

• Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.
• Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect.
• We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence.
• We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.