[Hiring] Residential Solar Services Partner @IGS Energy

Role Description

As a Residential Solar (RS) Services Partner, you are a member of one of IGS’s fast-paced emerging businesses. A RS Service Specialist is responsible for a variety of operations-related tasks such as:

• Fostering relationships with service providers.
• Collaborating with the Operations and Asset Management teams to resolve solar system maintenance issues.
• Managing invoices for service work.
• Communicating with our solar customers.

This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Qualifications

• Demonstrates a drive for results, efficiency, and embraces the value of Continuous Improvement.
• Effective verbal and written communication skills to interact with customers and contractors via phone and email.
• Highly organized with a demonstrated capability to handle dozens of customer inquiries and projects simultaneously.
• Experience collaborating cross-functionally (internally & externally) to ensure seamless customer experiences and to resolve complex issues effectively.
• Ability to master new technology platforms (ex. IGS’s proprietary platform, partner portals, reporting portals, document management systems, invoicing systems, etc.).
• Strong organizational skills and document management skills with an acute attention to detail.
• Ability to work both independently and as a team.
• Ability to prioritize workload based on the objectives of the business.

Requirements

• Related Bachelor's Degree or equivalent working experience.
• 2+ years of corporate experience.
• 3+ years in customer service and/or contractor management role.
• Familiarity with Customer Relationship Management software a plus.
• Intermediate skills in all MS Office Applications (Outlook, Excel, PowerPoint, Word, Visio, SharePoint).

Benefits

• Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.
• Robust support through Headspace and free mental healthcare visits for you and your dependents.
• Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.
• Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.
• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

Work Authorization

Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range

$67,150.00 - $107,440.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included. This role is also eligible for an annual incentive plan based on company performance.

Equal Opportunity Employment

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact [email protected].