[Hiring] Provider Relations Coordinator @EXL

Role Description

As a Provider Relations Coordinator, you’ll play a critical role in ensuring smooth communication and effective resolution of provider inquiries:

• Handle inbound provider calls, log details, and resolve issues with efficiency and professionalism.
• Monitor and respond to internal and external emails within established service levels.
• Log and return voicemails within established service levels.
• Make outbound calls to assist providers with portal navigation, verify contact details, and confirm receipt of request letters.
• Respond to chat inquiries from providers with clarity and accuracy.
• Escalate unresolved issues to management and follow up as needed.
• Communicate and report any workflow or system issues to leadership.
• Consistently meet quality and productivity standards.
• Uphold HIPAA and confidentiality regulations in all interactions.

Qualifications

• High school diploma or equivalent.
• Prior customer service or high-volume call center experience required.
• Healthcare experience is a plus but not mandatory!
• Strong verbal and written communication skills.
• Exceptional organizational and multitasking abilities.
• Proficiency in Microsoft Office (Excel and Outlook).
• Comfortable working in a high-volume, fast-paced environment with various software programs.

Requirements

• Work From Anywhere: Enjoy the flexibility of remote work while contributing to a fast-paced, collaborative team.
• Provider Advocate: Be the trusted liaison for providers, helping them navigate processes, resolve issues, and improve their experience.
• Growth-Oriented Culture: EXL Health prioritizes your professional development and career advancement.
• Base Pay Range: $15.00 - $25.00/hr.

Benefits

• Comprehensive Training: Gain in-depth knowledge of provider relations and healthcare operations.
• Mentorship Program: Benefit from guidance and coaching through our senior mentorship initiative.
• Career Development: EXL Health offers unlimited growth opportunities within the company and beyond.
• Innovative Environment: Collaborate with a team of sharp, entrepreneurial professionals eager to transform healthcare.
• A chance to work for a Best Places to Work organization recognized for its commitment to employees.
• Exposure to world-class healthcare consultants and hands-on experience in a dynamic industry.
• The flexibility of remote work paired with the excitement of a fast-paced, rewarding career.