[Hiring] Technical Support Representative @Turnitin, LLC

Role Description

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.
• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

Qualifications

• Bachelor’s degree or applicant with experience working in a customer support role.
• Fluent spoken/written English.
• Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
• Excellent computer skills.
• Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux).
• A good understanding of Microsoft Office products.
• Excellent planning and organizational skills.
• Ability to work with sensitive and confidential material and possess excellent judgment.
• Weekend work and early/late hours required.

Requirements

• Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L.
• Broad understanding of web technologies and Software as a Service (SaaS).

Benefits

• Remote First Culture.
• Health Care Coverage*.
• Education Reimbursement*.
• Competitive Paid Time Off.
• Self-Care Days.
• National Holidays*.
• 2 Founder Days + Juneteenth Observed.
• Paid Volunteer Time*.
• Charitable contribution match*.
• Monthly Wellness or Home Office Reimbursement*.
• Access to Modern Health (mental health platform).
• Parental Leave*.
• Retirement Plan with match/contribution*.