[Hiring] Technical Support Engineer @Solplanet

Role Description

As a Technical Support Engineer, you will:

• Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers.
• Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet’s distributor, installer and/or EPC network.
• Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty.
• Deliver online or onsite training to customers such as distributors and installers.
• Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products.
• Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet’s product roadmap.
• Work closely with Solplanet’s service teams and service partners in EMEA to assist our customers in the after-sales phase.

Qualifications

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in Spanish language and business fluent in English.
• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast-paced environment.
• Quick learner with desire to deepen knowledge in the renewable energy industry.
• Prior work experience in a PV related industry is not a necessity but will be an advantage.

Requirements

• Self-motivated and performance driven.
• Excellent interpersonal and communication skills.
• Can-do attitude and hands-on mindset.
• Proactive, dynamic, solution and customer oriented.

Benefits

• An International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.
• Ownership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.
• Value-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.
• A Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.
• Professional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.
• Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.