[Hiring] Network / Technical Support Engineer @Arrow Electronics

Role Description

Your job will be to provide technical support via email/telephone/remote sessions to our global customers, using initiative to help customers as much as possible.

• Deliver our range of technical support services and investigate any issues that arise.
• Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers.
• Resolve escalated support incidents from our customers and partners.
• Replicate customer configurations as required to troubleshoot complex errors.
• Progress simultaneous high-profile/high-priority issues.
• Undertake to develop and maintain technical skills in selected products.
• Undertake training to achieve and maintain accreditation in selected products.

Qualifications

• Understanding of TCP/IP, routing, switching and related protocols, network environments and topologies.
• Display a thorough understanding of networking protocols.
• Administration, installation and troubleshooting of Windows or Linux based devices and networks.
• Excellent communication and interpersonal skills, both telephone and written.
• Excellent English language skills both written and verbal, proficiency in Spanish.
• French and German language as an asset.

Requirements

• Passionate about networking, security, Linux and all things technical.
• Keen to learn and embrace new technologies and commit to rapid skills development.

Benefits

• Support for new engineers in their training with industry recognized qualifications.
• Development in all aspects of the role from customer services skills to specific vendor certifications.
• Tailored development to hone technical, customer service and professional skills.