[Hiring] Support Analyst @The Descartes

Role Description

In this role, you’ll be at the forefront of delivering exceptional support for GreenMile’s solutions, acting as a trusted partner to customers across the globe while playing a hands-on role in successful software implementations. You’ll thrive in a fast-moving environment where problem-solving, curiosity, and customer impact are at the center of everything you do.

• Serve as a first line of support by responding to customer inquiries via calls, emails, and messages, quickly diagnosing issues, reproducing them, and driving solutions that matter.
• Own and maintain accurate records of all customer interactions in GreenMile’s support system, ensuring visibility and continuity across teams.
• Dive deep into the product by testing software to reproduce issues, validate bug fixes, and ensure new features meet quality expectations before release.
• Continuously improve the customer experience by reviewing and enhancing support materials such as user guides and documentation.
• Partner with customers to better understand how they use our technology and proactively recommend improvements that maximize value.
• Collaborate cross-functionally by participating in internal technical discussions and engaging directly with customers in meetings.

Qualifications

• 1–2 years of experience in a technical support or similar role.
• Strong proficiency with MS Office tools (Word, Outlook, Excel, SharePoint).
• A natural technical curiosity with the ability to quickly learn new systems and tools, including an understanding of basic data analysis.
• Sharp analytical thinking with strong attention to detail, comfortable working with and interpreting data to solve problems.
• Excellent communication skills in both English and Spanish (written and verbal).
• The ability to work independently while also collaborating effectively with cross-functional teams.
• A growth mindset and adaptability in a fast-paced, evolving environment.
• Flexibility to work Saturday-Wednesday within 3:00 PM- 12:00 AM.

Requirements

• Salary Range: $40.000 to $43.000 UY.
• Compensation information provided is a good faith estimate for this position only. Factors that may be used to determine your actual salary may include your specific skills as well as the years of experience you have. Similar positions located in different geographic regions will not necessarily receive the same compensation.
• This is a remote opportunity, open to applicants authorized to work in Uruguay.
• We are a global organization using English as a primary language, job descriptions and communication available in the local languages where required.

Benefits

• Competitive compensation.
• Great benefits.
• Remote and flexible work hours.
• Opportunity to join a company on an awesome mission with a great existing team and trajectory.