[Hiring] Client Service Specialist @RemotelyHR

Role Description

As a Client Service Specialist, you will be the first point of contact for our discerning clientele, delivering a seamless, white-glove experience that sets French Florist apart.

• Handle inquiries with efficiency and grace in a fast-paced, high-energy environment.
• Resolve issues with a solutions-oriented mindset.
• Assist clients in crafting unforgettable floral moments.
• Requires precision, passion, and the ability to anticipate client needs before they arise.

Schedule: 8-hour shift scheduled between the hours of 7:00 AM and 8:30 PM PT, Monday through Friday, along with a rotating weekend shift once a month. This is a fully remote position.

Qualifications

• Minimum of 4+ years of experience in client service, luxury retail, hospitality, or other high-touch service environments.
• Bachelor’s degree is preferred, but not required.
• Exceptional written and verbal communication skills.
• Proven ability to work independently in a fast-paced environment.
• Strong attention to detail, organization, and follow-through.
• Experience handling escalations and problem-solving in real time.
• Comfort using POS systems, CRM platforms (such as Zendesk), and office software (Microsoft Office, Google Workspace, Slack).
• Floral knowledge is a plus, but not required.
• A collaborative spirit with a deep commitment to excellence and brand integrity.

Requirements

• Fully remote role with the ability to work scheduled PT hours.
• Stable, high-speed internet connection required.
• Dedicated, quiet workspace free from distractions during working hours.
• Professional-quality headset and ability to conduct clear phone conversations.
• Working laptop capable of running required systems and communication tools.

Benefits

• $8 - $10 USD per hour.