[Hiring] Seasonal Scoring Support Specialist @Varsity Brands

Role Description

The Scoring Support Specialist reports to the National Scoring Director. Event travel and attendance at staff meetings & training is required. The Scoring Support Specialist is an important member of our Varsity All Star Scoring team, responsible for answering judges and customer scoring questions before, during, and after all Varsity All Star events.

Essential Job Functions:

• Assist with staffing judges for Varsity All Star events in their region using Salesforce/UKG.
• Work closely with the Regional offices to ensure the proper number of judging panels are supplied for each event.
• Assist Judge Operations Specialist (JOS) to confirm judges for Varsity All Star events, along with securing travel arrangements.
• Follow up with judges post-event that need additional training based on knowledge-based issues.
• Play a supporting role in Judges Training/Curriculum.
• Build and maintain strong relationships with Varsity All Star judges.
• Assist with managing travel for ALL judge staff.
• Assist Scoring Experience Specialist with all post-event scoring concerns from events.
• Assist Scoring Experience Specialist in following up with AccuScore Officials post-event to identify frequently asked questions needing additional coaches and/or judges training.
• Work with the Scoring Experience Specialist to provide additional training to judges that need it.
• Inform the National Scoring Director of any major scoring issues that affected rankings/bids at events.
• Work with the JOS to verify Judge timesheets.
• Work with the JOS to verify Judge compliance and training is completed.

Additional Job Functions:

• Serve in a support role at events.
• Work End of Season Events in a Scoring Role.
• MUST be available to work some combination of in-person at these MAJOR events, which include but are not limited to the following:
  • “Select” World Bid Events (based on event participation).
  • U.S. Finals (based on event participation).
  • Regional Summit (based on event participation).
  • Youth Summit, Summit, or D2 Summit.

Qualifications

• Fluent in current scoring system.
• Strong familiarity with productivity tools such as Microsoft Office Suites.
• Strong fluency in Microsoft Excel and Google Forms.
• High level of customer service acumen.
• Excellent organizational skills with the ability to handle multiple tasks simultaneously.
• Exceptional communication and interpersonal abilities to interact with various stakeholders.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills to handle unexpected customer issues effectively.

Physical Demands and/or Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While not participating in an event, this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets, and bending or standing on a stool as necessary.
• Ability to sit or stand for long periods through meetings and while operating office equipment, PCs, laptops, and telephones will be required.
• During events, the ability to stand and walk for long periods of time (5 hours plus) is required.
• The ability to communicate with customers and colleagues using radio, walkie-talkie, text message, and email is required.
• The ability to lift, bend, push, pull, and manipulate equipment that is a minimum of 30 lbs. is required.

Travel

• Event travel and attendance at staff meetings & trainings is required.
• Event travel will include overnight stays for events.

Education, Certification and Experience

• Experience in and knowledge of current and previous scoring systems.
• Experience in the cheer and dance industry is preferred.

Benefits

• Comprehensive Health Care Benefits.
• HSA Employer Contribution/ FSA Opportunities.
• Wellbeing Program.
• 401(k) plan with company matching.
• Company paid Life, AD&D, and Short-Term Disability.
• Generous My Time Off & Paid Holidays.
• Varsity Brands Ownership Program.
• Employee Resource Groups.
• Access to Financial Coaching and member-owned Credit Union.
• St. Jude Partnership & Volunteer Opportunities.
• Employee Perks including discounts on personal apparel and equipment!