[Hiring] QuickBooks Support Specialist @Fourlane

Role Description

Fourlane is seeking experienced, customer-focused QuickBooks Support Specialists to join our Support team. In this role, you will help customers troubleshoot technical issues, navigate software conversions, and get the most out of their QuickBooks products. The ideal candidate enjoys solving problems, has strong technical aptitude, and takes pride in providing excellent customer service while collaborating with internal teams.

Key Responsibilities

• Technical Support & Troubleshooting
  • Provide technical and functional support for QuickBooks products, including QuickBooks Online, QuickBooks Desktop, QuickBooks Enterprise, Intuit Enterprise Suite (IES), and related products such as Intuit Payments and Payroll.
  • Triage, diagnose, troubleshoot, and resolve customer issues involving software errors, company files, performance, and product functionality.
  • Assist customers with software setup, configuration, updates, upgrades, and general product navigation.
  • Research complex technical issues and coordinate escalations with Intuit, third-party providers, or internal specialists when appropriate.
  • Provide customer training and guidance on QuickBooks functionality and best practices.
• Software Conversions & Integrations
  • Assist with software conversions and migrations involving QuickBooks Desktop, QuickBooks Online, IES, and other accounting systems such as Sage 50.
  • Support conversion testing, troubleshooting, validation, and post-conversion assistance.
  • Troubleshoot third-party application integrations, including connectivity and synchronization issues.
  • Collaborate with internal specialists to resolve more complex conversion and integration challenges.
• Customer Support & Case Management
  • Manage customer support cases from initial contact through resolution, including timely communication and follow-through.
  • Maintain accurate customer records, case notes, time entries, and documentation in internal systems.
  • Manage customer appointments, support commitments, and competing priorities.
  • Take ownership of customer issues while recognizing when additional assistance or escalation is needed.
• Cross-Department Collaboration
  • Collaborate with Fourlane's Sales and Services teams to provide a seamless customer experience throughout onboarding, implementation, and ongoing support.
  • Partner with consulting and implementation teams to resolve technical challenges and support customer transitions.
  • Work with Sales to address product questions and identify opportunities for additional products, training, or consulting services.
  • Recognize when customer needs extend beyond the scope of Support and coordinate appropriate internal handoffs.

Qualifications

• Minimum of 2 years of relevant experience in QuickBooks, accounting software support, technical customer support, or a related role.
• Hands-on experience using or supporting QuickBooks Online and/or QuickBooks Desktop.
• Strong technical troubleshooting, analytical thinking, and problem-solving skills.
• Experience diagnosing and resolving customer-facing software issues.
• Excellent written and verbal communication skills.
• Strong organizational skills, time management, and follow-through.
• Ability to work independently in a remote environment while collaborating effectively with a team.
• Willingness to learn new software products, technologies, and internal processes.

Preferred Qualifications

• Experience supporting QuickBooks Desktop, QuickBooks Enterprise, or Intuit Enterprise Suite (IES).
• Experience with accounting software conversions or migrations, including QuickBooks or Sage 50.
• Experience troubleshooting third-party integrations, connectivity issues, or data synchronization errors.
• Familiarity with accounting fundamentals, including accounts payable, accounts receivable, reconciliations, and financial reporting.
• Experience supporting multiple businesses or QuickBooks company files.
• Experience with Salesforce or other CRM and case management systems.
• Experience collaborating with Sales, Consulting, Implementation, or other customer-facing teams.

Who We're Looking For

We're not simply looking for someone who knows how to use QuickBooks. We're looking for someone who enjoys figuring out why something isn't working and how to fix it. If you have hands-on QuickBooks experience, enjoy solving technical challenges, and take pride in helping customers succeed, we'd love to hear from you.

Location

This is a fully remote role. However, you must reside in one of the following states: Arizona, Alabama, Colorado, Connecticut, Florida, Georgia, Illinois, Nevada, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Virginia, Wisconsin.

Ready to Grow With Us?

If you’re looking for a role where your expertise is valued, your growth is supported, and your work makes a real impact – Fourlane is the place to build your next chapter.