[Hiring] CWS Support Specialist @CAI

Role Description

The CWS Support Specialist performs administrative duties in support of the daily operations of CAI's Workforce Services (WS) programs. This role assists the Contract and Account Managers by supporting administrative tasks associated with the overall contract workflow and managing a contract-specific help desk for users. This is a full-time and remote opportunity.

What You'll Do

• Data Management: Maintain data within the Vendor Management System (VMS) related to worker engagements, changes, and terminations.
• Timesheet Tracking: Track missing timesheets to ensure compliance with WS contract terms.
• Reporting: Respond to reporting requests and deliver pre-existing reports; create and edit basic reports to meet customer needs.
• Help Desk Management: Manage the contract-specific help desk, resolving basic inquiries and escalating issues as necessary.
• User Support: Perform password resets and maintain user profiles within the system.
• Invoicing Inquiries: Respond to invoicing inquiries in a timely manner.
• Clerical Support: Perform clerical and administrative tasks to support overall contract workflow.
• Team Collaboration: Work collaboratively within the team to provide support to the business.
• Digital Record Maintenance: Maintain digital records to ensure accuracy and accessibility.
• PO Limit Management: Monitor and manage purchase order limits to ensure compliance with contractual agreements.
• Roll-Off Reports: Prepare and analyze roll-off reports to track worker transitions and engagements.
• Future Time Fallout Management: Anticipate and manage future time fallout, ensuring all engagements are tracked and accounted for.
• Communication: Coordinate and communicate with internal and external business partners via phone and email.
• Compliance Monitoring: Review reports to ensure compliance with WS contract terms and track timesheet adherence.
• Help Desk Monitoring: Monitor and respond to WS contract help desk inquiries.

Qualifications

• Education/Experience: Associate's Degree with 1+ years of experience, or 3+ years of related experience. In lieu of degree, additional experience will be considered.
• Customer Service Experience: Strong experience in customer service and/or an office environment.
• Clerical Skills: Experience working in an office environment and performing basic clerical functions.
• Computer Skills: Basic computer skills, including email and familiarity with navigating a computer system; experience with CRM systems or advanced Excel functions is a plus.
• MS Office Knowledge: Hands-on experience with MS Office, particularly Word and Excel.
• Communication Skills: Good verbal and written communication skills.
• Problem-Solving Skills: Experience analyzing and resolving routine issues.
• Organizational Skills: Ability to prioritize and complete multiple tasks concurrently.
• Attention to Detail: Strong attention to detail in work tasks.
• Interpersonal Skills: Strong interpersonal skills with the ability to collaborate effectively across teams.

Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
• Sedentary work that involves sitting or remaining stationary most of the time.
• Ability to conduct tasks on a computer, utilizing a mouse, keyboard and monitor.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement account access.
• Paid time off.
• Paid sick leave and/or other paid time off as provided by applicable law.

Company Description

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.