[Hiring] Portuguese Customer Care for Delivery Logistics @Mercier Consultancy

Role Description

Are you an Portuguese speaker ready to start your career abroad? At Mercier Consultancy, we are looking for a driven and customer-focused Portuguese-speaking Logistics Customer Support Specialist to join a leading international logistics provider in Greece.

In this customer-facing role, you'll be the primary point of contact for clients, assisting with shipment inquiries, coordinating deliveries, resolving logistics-related issues, and ensuring a seamless customer experience. Your communication skills and problem-solving mindset will play a key role in building strong customer relationships and delivering exceptional service.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

• Handle customer inquiries for Portuguese speaking customers.
• Resolve complaints professionally to maintain high customer satisfaction.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Qualifications

• Native-level fluency in Portuguese (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Benefits

• Fully Paid Relocation Package
• Competitive monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Company Description