[Hiring] Portuguese Speaking Customer Care Experts @Mercier Consultancy Group

Role Description

We are currently recruiting for the Portuguese Speaking Customer Care Experts position in Greece, a unique opportunity for language professionals to advance their careers within the vibrant Customer Support Services industry. This role offers an immersive professional experience for candidates looking for high-quality Portuguese-speaking jobs in an international environment.

• Deliver exceptional support to clients via phone, email, and live chat within the Customer Support Services sector.
• Maintain high levels of customer satisfaction by resolving inquiries efficiently and professionally.
• Represent prestigious international brands while upholding the highest standards of service excellence.
• Document all interactions accurately within the internal database system.
• Collaborate with cross-functional teams to identify service improvements and process efficiencies.
• Participate in ongoing training sessions to stay updated on product knowledge and communication best practices.
• Provide personalized assistance to ensure long-term customer loyalty and positive brand perception.

Qualifications

• Native or fluent Portuguese (spoken and written) is required for this role.
• Excellent command of the English language to facilitate international communication.
• Valid EU passport (mandatory).
• Strong empathy, active listening, and problem-solving abilities suited for the Customer Support Services industry.
• Ability to thrive in a remote work environment while remaining fully engaged with the team.
• Previous experience in customer-facing roles is considered an advantage.

Benefits

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• A fantastic opportunity to secure one of the most sought-after jobs in Greece.
• And Much More...

Company Description

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European recruitment and BPO solutions. We specialize in connecting top-tier talent with world-class organizations, providing expert guidance for those seeking professional growth in rewarding, high-impact roles.