[Hiring] Portuguese Speaking Customer Experts @Mercier Consultancy Group

Role Description

We are currently sourcing exceptional candidates for the Portuguese Speaking Customer Experts for Mercedes-Benz position in Greece, a pivotal role within the dynamic automotive industry. This is a unique opportunity to represent a world-renowned automotive leader while enjoying a high quality of life through our premier jobs in Greece.

• Act as the primary point of contact for Portuguese-speaking clients, ensuring an elite level of service consistent with the Mercedes-Benz brand.
• Provide expert guidance on vehicle features, maintenance inquiries, and technical support within the automotive sector.
• Manage end-to-end customer interactions, resolving complex queries with precision and professional empathy.
• Maintain comprehensive knowledge of the latest automotive product launches and service updates.
• Coordinate seamlessly with internal teams to ensure timely resolution of client needs and high satisfaction scores.
• Accurately document customer feedback and service interactions in the internal CRM to facilitate ongoing product improvements.
• Maintain the highest standards of communication that reflect the luxury and innovation associated with the Mercedes-Benz brand.

Qualifications

• Native or fluent Portuguese (spoken and written) is required for this role.
• Proficiency in English to effectively collaborate within our international team.
• A passion for the automotive industry and a strong commitment to providing excellent service.
• Excellent problem-solving skills and the ability to work in a fast-paced environment.
• Prior experience in customer relations is highly preferred for this Portuguese-speaking job.

Requirements

• Valid EU passport (mandatory) to facilitate your move to our beautiful hubs.

Benefits

• Competitive Monthly Salary with 13th and 14th salaries included annually.
• Fully Paid Training programs to ensure your success in the automotive sector.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Attractive Monthly Performance Bonus schemes.
• A chance to thrive in the best Portuguese-speaking jobs in Greece.
• Professional growth opportunities within a global organization.