[Hiring] Phone Channel Client Consultant Sr @Flagstar Bank

Role Description

The Phone Channel Client Consultant virtually delivers an omnichannel exceptional sales and service experience to existing and prospective bank clients leveraging extensive knowledge of products and services to help clients achieve their financial goals. Provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients.

• Focus on client management, client retention, deposit growth, and introductions to key bank partners.
• Extensive lending and basic investment interactions.
• Responsible for being role models for Flagstar Bank’s client-centric culture.
• Embrace diversity and maintain ethics and integrity.

Qualifications

• High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• 5+ Years of retail banking experience or 5+ years of equivalent retail, sales or customer service experience.
• Access to a dedicated, hard-wire connection required.
• Professional home workspace free of distractions from other household members.
• Environment/background acceptable for a client to view on video chat.

Requirements

• Demonstrated computer proficiency with Windows-based applications, including word processing and email.
• Demonstrated ability to achieve objectives in a sales environment.
• Good telephone technique with well-developed customer service skills.
• Call Center Telephony proficiency.
• Proven customer service skills and the ability to resolve problems and prevent client dissatisfaction.
• Proven track record of exceeding goal expectations.
• Desire and willingness to call on prospects and existing clients for sales opportunities.
• Ability to deal with clients enthusiastically and with professionalism.
• Ability to work flexible, nontraditional hours.
• Strong listening, verbal and written communication skills.
• Demonstrated ability to work well in a team environment.
• Strong attention to detail and ability to multi-task.
• Demonstrated ability to maintain confidentiality using tact and diplomacy.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Comprehensive leave program.
• Access to a variety of benefits.

Company Description

Flagstar is an Equal Opportunity Employer - Vets/Disabled. We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law.