[Hiring] Membership Screener @Girl Guides of Canada

Role Description

As a Membership Screener you will be responsible for the administration of GGC’s adult membership application and screening process, providing excellent customer service to support an exceptional membership experience.

• Administers time-sensitive membership application and screening processes, including:
  • Initial contact with adult inquiries
  • Interviews
  • Police records checks (PRC)
  • Completion of references
  • Monitors screening requirements
• Supports member PRC renewal processes and National member renewal process.
• Administers non-member volunteer processes.
• Supports strategic projects, including projects related to waitlists and opening new units.
• Supports the 1st Internet Trefoil Guild’s membership, including data entry and renewal.
• Maintains confidential member and non-member volunteer records.
• Produces and distributes status reports for application and screening processes.
• Provides exceptional customer service to GGC’s members and potential members in line with GGC’s customer service philosophy.
• Develops and maintains up-to-date department electronic filing systems and back-ups and adheres to GGC’s retention guidelines.
• Maintains a thorough understanding of the membership database (iMIS).
• Adheres to all relevant policies, procedures, and practices.
• Liaises with Member Services team and other departments as required.
• Provides general, ongoing support to members/volunteers, responding to/directing inquiries and consulting with the appropriate groups and individuals to support the mission and vision of GGC.

Qualifications

• Post secondary degree or diploma and/or relevant work experience.
• Customer service experience and/or comparable relevant work experience.
• Comfort with ambiguity and working in a fluid, fast-paced environment.
• Understands how to apply organizational policies regarding inclusivity to member processes, member communication and member support.
• Excellent verbal and written communication skills, including strong telephone communication skills.
• Strong judgement and critical thinking skills.
• Understanding of Microsoft Office applications (i.e. Outlook, Excel, Teams, SharePoint, etc.).
• Experience working with a membership database (iMIS an asset).
• Worked in the not-for-profit sector, additional asset if in a youth-serving organization or an organization focused on gender equality.

Benefits

• Generous health benefits (Health, dental, vision, Health Service Spending Account).
• Paid time off.
• Collaborative hybrid/remote work environment.
• Fun and friendly work environment and work-life balance.

Hiring Range

$45,600.00- $53,820.00

Application Deadline

Friday, August 21st 2026, by 5pm.