[Hiring] L1 Customer Support Consultant @SupportYourApp

Role Description

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

• Deliver outstanding customer support via email (Freshdesk) for a Spanish tire retail company;
• Handle requests such as order cancellations, address or quantity changes, proof of payment, delayed deliveries, invoice and reimbursement requests, and order tracking;
• Process around 80 tickets per day while maintaining high quality standards;
• Follow internal procedures and SOPs;
• Collaborate with internal teams and Team Leads to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI.

Qualifications

• Excellent Spanish and English (C1 or higher), both written and spoken;
• At least 12 months of experience in customer support;
• Hands-on experience with Freshdesk;
• Strong attention to detail and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

• Schedule: Mon–Fri, 11:00–19:00 (Kyiv time, UTC+2);
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.