[Hiring] Customer Support & Sales @Outsourcing Advantage

Role Description

OSA is seeking a proactive, detail-oriented, and computer-savvy Customer Support Agent to work directly with one of our clients, a New York-based wholesale distributor and supplier of school supplies, educational materials, office products, and general merchandise. The ideal candidate must have hands-on experience providing customer support through Amazon Seller Central, handling customer inquiries, making cold calls, and managing order-related processes.

This role requires someone who can work efficiently in a fast-paced environment, handle multiple tasks simultaneously, communicate effectively with customers, and ensure timely and accurate responses to customer needs.

Key Responsibilities

• Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms.
• Provide shipping updates, tracking information, and delivery status to customers.
• Process and follow up on customer orders to ensure accurate and timely handling.
• Generate and send billing invoices, ensuring all information is accurate.
• Navigate online marketplaces and seller portals, particularly Amazon Seller Central and eBay, to manage order-related inquiries and customer service requests.
• Handle Amazon customer service cases, including order issues, returns, refunds, and other customer concerns.
• Make outbound cold calls to prospective customers and follow up with existing or potential clients as needed.
• Maintain accurate records of customer communications, orders, calls, and invoices.
• Use Excel and other digital tools to organize information and track daily activities.
• Handle multiple requests efficiently while maintaining accuracy and professionalism.
• Follow established procedures to ensure timely responses and a positive customer experience.

Qualifications

• Previous experience working with Amazon Customer Service is mandatory.
• Previous experience making cold calls and handling outbound customer or sales calls is required.
• Strong computer skills and proficiency in email, Microsoft Excel, and other online platforms.
• Familiarity with e-commerce marketplaces such as Amazon and eBay.
• Excellent organizational skills and attention to detail.
• Ability to work quickly and efficiently in a fast-paced environment.
• Strong time management skills and the ability to prioritize tasks.
• Excellent verbal and written communication skills.
• C1 English and Spanish proficiency (bilingual).
• Ability to multitask and manage multiple customer requests without compromising accuracy.
• Proactive attitude, reliability, and willingness to learn new systems and processes.

Benefits

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.
• Annual Performance Salary Review Increases up to 10%.
• Growth opportunities.