[Hiring] Customer Service Property Management Specialist @Unifin, Inc

Role Description

Your Role

• TECHNICAL
  • Sends all relevant move-in documentation (lease, move-in statement, welcome email) in a timely manner as applications become approved.
  • Calls all move-ins promptly to walk them through move-in process and required documentation to streamline the physical move-in process.
  • Identifies missing documents required for move-in and communicates with future residents to coordinate gathering of additional documentation; ensuring all relevant documents are uploaded in Onsite and notes are entered.
  • Ensures all relevant data has been entered into Onesite and thus feeds correctly for reporting purposes.
  • Processes written notices-to-vacate promptly, followed by timely scheduling of pre-move-out inspections.
  • Clearly articulates all expectations and requirements to the residents.
  • Processes late letters, renewal leases, renewal letters, renewal reminders promptly and accurately.
  • Answers and thoroughly documents phone calls placed to the resident relations line.
• SCREENING
  • Reviews all application supporting documentation, leveraging technology resources such as Ocrolus.
  • Identifies missing/fraudulent documents and communicates (email, text, phone call) with future resident, and site team when necessary, to coordinate gathering of additional relevant documentation.
  • Calculates income accurately and consistently.
  • Ensures applications are complete, all relevant documents are uploaded in Onsite and notes are entered.
  • Ensures all data has been entered into Onesite and thus feeds correctly for reporting purposes.
  • Understands screening parameters and applicant requirements.
  • Clearly identifies and articulates reasons for approved, conditional and denied applicants.
  • Clearly articulates screening parameters and applicant requirements.
  • Troubleshoots and resolves issues around improper data entry, fraudulent documents, site team escalations, etc.
  • Administrative duties as needed.
• BEHAVIORAL
  • Ability to manage stress in a high paced environment, working across several different sites.
  • Maintains professional behavior in diverse situations, particularly in communication with residents, regardless the mode of communication (e.g. email, phone, etc.).
  • Detail oriented and organized.
  • Adheres to established processes and guidelines.
  • Adheres to strict deadlines and scheduling to ensure compliance with housing rules and regulations.
  • Must have availability to work a flexible schedule between 8 am- 6 pm CST Monday- Sunday, with two rest days per week to be determined by client.

Qualifications

• Excellent Proficiency in English (speaking, reading, and writing) required.
• Professional and pleasant phone demeanor even in difficult conversations.
• Customer service orientation and negotiation skills.
• At least 2-year BPO experience.
• Data entry skills.
• Experience in doing inbound, outbound, email and chat.
• High degree of accuracy and attention to detail.

Benefits

• Promotions at UNIFIN are based on merit, past performance, and leadership potential.
• We recognize our top employees and help them succeed.
• We believe in our employees and invest in providing the best growth opportunities.