[Hiring] Technical Customer Success Engineer @Procurify

Role Description

Procurify is looking for a talented and team-driven Technical Integration Specialist to join us on our journey. In this role, you will act as a critical bridge between our Engineering team, our Go-To-Market teams, and external vendors. Your focus will be on the successful deployment and maintenance of punchout integrations that power our purchasing flows.

• Triage incoming requests, manage direct communication with vendors, and ensure technical hurdles are removed to help customers purchase through their preferred suppliers.
• Build strong relationships across our business, advocate for customer outcomes, and approach challenges with curiosity and quick decision making.
• Bring an entrepreneurial approach, question the status quo, and contribute to our larger strategic goals as we scale.

Qualifications

• 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.
• Experience with Python, including reading, debugging, and working within established codebases.
• Exceptional written and verbal communication skills.
• Understanding of web technologies and API concepts (REST, HTTP protocols).
• Familiarity with data formats such as cXML or JSON is highly valued.
• Strong analytical skills with the ability to work autonomously to resolve configuration and connectivity issues.
• Act with compassion and communicate effectively with both technical and non-technical colleagues.
• Maintain a professional and current LinkedIn profile.

Requirements

• Own the Punchout Lifecycle: Serve as the primary technical point of contact for implementing punchouts in our Product.
• Coordinate directly with external vendors to obtain necessary credentials, configure integration settings, and validate connectivity.
• Rigorously test connections to ensure data integrity and seamless user experience before releasing integrations to customers.
• Add and configure punchouts directly within the product.
• Communicate effectively with non-technical and technical representatives to resolve credentialing or configuration blockers.
• Receive and triage integration requests from Customer Success and Sales team members.
• Assess technical requirements and prioritize work based on business impact and customer urgency.
• Operate as a Tier-2 technical resource to diagnose and resolve complex configuration issues.
• Investigate defects and performance bottlenecks related to punchout workflows.
• Collaborate with the broader Engineering team to resolve issues or suggest architectural improvements for the punchout framework.
• Utilize Python to implement and test cXML punchouts configurations in the product.
• Create and maintain comprehensive technical documentation for punchout workflows and vendor-specific configurations.
• KPIs: Punchout time-to-value, Ticket resolution time (MTTR).

Benefits

• Flexible working: Remote-first organization with flexible working hours.
• Responsible time off: Flexible approach to time off; trust our team to take the time they need to rest and recharge.
• Extended health benefits: Competitive health, vision, and dental package along with an Employee Assistance Program (EAP).
• Continuous Learning: Regular educational lunch and learns to help our team grow and share knowledge.
• Stock options: Opportunity to own a part of Procurify with our competitive stock program.