[Hiring] Help Desk Junior @GSB Solutions

Role Description

• Create and update process documentation.
• Assignment, tracking and closure of technical support services provided to different clients of GSB Solutions. These activities include:
• Access the ticket management system for the services assignment.
• Request notification from the engineer in case any problem arises during the service.
• Record the services performed in the corresponding database or ticket management systems.
• These activities are not limiting.
• It is a position to gain experience in the labor area, especially for recent graduates who wish to obtain a first job.

Qualifications

• Verifiable experience, at least six months experience in IT or customer care service.
• Team player.
• Responsible and organized.
• Resourcefulness and proactivity.
• Time management skills and ability to prioritize work.
• Attention to detail and problem-solving skills.
• Have written and verbal communication skills.

Requirements

• Location: remote - Brasil y Paraguay
• Monthly Financial Contribution (USD 250).
• Working hours: 05:00 - 9:30
• English Level: Advanced
• Spanish Level: Advanced

Benefits

• Excellent work environment