[Hiring] Customer Service Coordinator @The Auctus Group

Role Description

Manages large amounts of inbound and outbound calls in a timely manner.

• Provides information, resolves problems, and advises customers on statements or concerns regarding the Explanation of Benefit from services they received.
• Follows communication Scripts/Guidelines when needed to handle different clients.
• Works within multiple Billing systems and EHR/EMR system with each call.
• Knowledge of how Health Insurance coverage works.
• Knowledge of the medical claim process.
• Knowledge of the patient statement process.
• Patient payment processing and posting.
• Maintaining documentation of all conversations in multiple systems per conversation.
• Identify billing errors in the claim process when patients call in with a complaint.
• Effectively communicates billing errors and payment issues with clients and team members.
• Performs pre-collection calls.
• Performs miscellaneous job-related duties as assigned.
• Ability to perform complex tasks and to prioritize multiple projects.
• Ability to resolve difficult or stressful customer service issues.
• Ability to multi-task, set priorities and manage time effectively.

Qualifications

• Ability to assess problem areas and address them effectively.
• Managing one’s own time and the time of others.
• Written and verbal communication skills are essential to be successful in this position.
• Customer/Client Focus - Working towards one goal of serving clients' needs.
• Previous experience with computer applications, such as Microsoft Office Suite (e.g., Word, Excel, Teams), Adobe, softphone (e.g., RingCentral), web browsers, and so on.
• Must have excellent organizational and communication skills at all levels, both verbally and in writing.
• Strong attention to detail.
• Must be able to address, track and solve problems.
• Ability to multi-task in a fast-paced environment.
• Ability to work full-time hours during regularly scheduled business hours and additional work hours as needed.
• Ability to work from home with integrity.

Requirements

• Ability to organize, set priorities, work independently and work well with a diverse group of people is essential.
• Ability to work effectively as a team member with a strong collaborative management style.
• Excellent computer skills including Microsoft Office Suite (Outlook, Word, Excel).
• Ability to operate a computer, learn new types of software and systems, and proficiency in using a 10-key numeric pad required.

Required Experience

• 1-3 years’ experience in operations, with knowledge of organizational effectiveness and operations management.
• Ideal candidate will have experience in a multi-entity organization in the healthcare industry.
• Proven work experience as Operations Coordinator or similar role.
• Outstanding organizational skills.

Physical Demands

• Regularly required to sit and talk or hear.
• Regularly required to use a computer keyboard and mouse.
• Frequently required to use hands, handle, or feel; reach with hands and arms.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, printers, etc.