[Hiring] Healthcare Customer Service Representative @Grace Mar

Role Description

This is a remote position. Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

• Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans.
• Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members.
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information.

Qualifications

• 6 months or more of customer service experience.
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared).
• High school diploma or equivalent.
• Computer experience.
• High speed internet (> 15 mbps).
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets).

Benefits

• Supportive of your career and professional development.
• An inclusive culture and community minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Base wage range of $16 per hour plus performance bonus opportunities.
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.