[Hiring] Healthcare Customer Service Representative @Carenet Health

Role Description

Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
• Bring a Sales-Minded Approach: Approach each interaction with a friendly and welcoming tone, building genuine rapport while presenting the value of the healthcare program in a way that resonates with the member’s needs.
• Turn Opportunities into Wins: Build meaningful rapport with customers, clearly explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
• Make an Impact: Help members set meaningful healthcare goals and guide them toward achieving them by clearly educating them on the program’s advantages.
• Be a Problem-Solver: Identify, research, and resolve potential issues while delivering exceptional customer service.
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity.
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support.
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment.
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations.

Qualifications

• High School Diploma or GED (required and verified during background check)
• Strong computer skills — data entry, screen navigation, and solid keyboarding speed
• Experience using Microsoft Outlook and Word
• Excellent customer service skills and a friendly, compassionate tone
• Ability to stick to schedules and daily tasks
• Great oral and written communication skills
• Genuine empathy and care for others
• Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

Requirements

• Completion of assessments may be required before moving forward in the hiring process.
• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination.

Benefits

• Pay: $15.00 per hour
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development and growth opportunities

Company Description

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scams offering false employment opportunities and issuing fake offer letters.

Carenet communicates using our e-mail domain: @carenethealth.com

To report suspicious job ads or emails, email our recruiting team at [email protected] and include as much detail as possible.

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For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams .