[Hiring] Customer Service Agent @CSpring

Role Description

We are currently seeking a Customer Service Agent to support our Medicaid Customer Service Team. In this fully remote role, you’ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about:

• Pharmacy coverage
• Claims
• Medication pricing

You'll be the expert they trust to navigate their needs.

Qualifications

• High school diploma
• 1-2 years of customer service experience
• Prior experience as a Pharmacy Technician (retail, LTC, hospital, etc.)
• Proficiency with computers, software systems, data entry, and Microsoft Office suite
• Strong time management, including the ability to organize and manage multiple priorities
• Excellent customer service and communication abilities
• A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring
• Ability to work overtime as needed, pass background checks and pre-employment drug screen, and complete E-Verify requirements
• Must have access to a quiet, distraction-free workspace

Requirements

• Experience with Medicaid and/or government healthcare programs (preferred)
• Previous experience in a remote work environment (preferred)
• Call center or inbound/outbound call experience in a pharmacy setting (preferred)

Benefits

• Best Place to Work award winner year after year
• Environment where every team member feels respected, valued, and inspired to succeed