[Hiring] Customer Service Representative @PharmaCentra, LLC

Role Description

Join PharmaCentra as a full-time, remote Customer Service Representative supporting patients, caregivers, healthcare providers, pharmacies, and other healthcare stakeholders. You will provide professional customer service by phone, email, and chat while helping customers navigate healthcare programs and services. This position is ideal for a dependable customer service professional who communicates clearly, listens carefully, solves problems, protects confidential information, and is comfortable learning and using multiple computer systems.

Responsibilities

• Provide professional inbound and outbound customer service by telephone, email, and chat.
• Assist patients, caregivers, healthcare providers, pharmacies, and other stakeholders with questions, requests, scheduling, and program-related needs.
• Support patient services, outreach, and other healthcare programs according to client requirements and established procedures.
• Use active listening, problem-solving skills, and basic medical terminology to understand customer needs and provide accurate assistance.
• Troubleshoot basic technical or system-related issues and follow established procedures.
• Accurately document customer interactions, requests, and outcomes in company systems.
• Protect confidential information and follow company policies, client requirements, and applicable privacy standards.
• Meet established standards for attendance, quality, productivity, and customer service.

Qualifications

• A high school diploma or equivalent and at least one year of customer service experience are required.
• Strong verbal and written communication skills, a professional telephone manner, effective listening skills.
• Ability to learn and use multiple computer applications and systems.
• Must be able to work independently and remain productive in a remote contact center environment.
• Must have a quiet, distraction-free home workspace suitable for professional telephone work.
• Reliable wired high-speed internet that meets the requirements below.
• Previous remote or work-from-home experience is preferred.
• Healthcare, pharmacy, health insurance, patient services, contact center, CRM, scheduling, or healthcare systems experience is also preferred.

Requirements

• Employees must work physically from within the United States using an approved home workspace.
• Must have a Windows 10 or Windows 11 PC with an Intel i5 or AMD Ryzen 5 processor or better, at least 8 GB of RAM, and at least a 256 GB SSD.
• A webcam and USB headset are also required. Mac computers and Chromebooks are not supported.
• Your wired internet connection must provide at least 75 Mbps download, 20 Mbps upload, and latency below 50 ms.
• VPNs, proxies, remote desktops, or other technology used to mask or alter your physical work location are not permitted.

Benefits

• Pay is $12.00–$15.00 per hour.
• Eligible employees may receive performance-based bonuses, DailyPay, paid time off, paid holidays, group insurance, company paid life and disability, and a 401(k) plan with a company matching contribution, subject to eligibility and applicable plan terms.
• This is a full-time position with 8-hour shifts scheduled within the 12:00 PM–11:00 PM Eastern Time operating window.
• One weekend day is required.
• Training is Monday through Friday from 9:00 AM–6:00 PM Eastern Time.

Application and Interview Process

• Applicants must complete the PharmaCentra online assessment and an internet speed test.
• The speed test should be completed from the workspace and using the computer and internet connection you intend to use for work.
• A clear screenshot, photo, or shareable result may be requested.
• Additional technical verification may be required during the interview process.

Equal Employment Opportunity

PharmaCentra LLC is an Equal Opportunity Employer. We are committed to equal employment opportunities and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

PharmaCentra is unable to hire candidates in states or localities where the offered wage does not meet applicable minimum wage requirements. Offer of employment is conditioned upon passing a background check.