[Hiring] Healthcare Customer Service Representative @Hollis Cobb Associates

Role Description

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to:

• Answering a high volume of inbound calls
• Researching and responding to billing questions and inquiries
• Negotiating payments on patient account balances
• Communicating hospital financial policies to patients while providing high level customer service

Essential duties and responsibilities include:

• Maintain a high level of Customer Service and professionalism
• Maintain a high volume of inbound calls
• Negotiating payments on patient account balances and communicating hospital financial policies to patients
• Identifying patients who need financial assistance
• May work accounts assigned to Hollis Cobb in EHR work queues
• Adhere to the production standards set for the department and client
• Accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements
• Other duties as assigned by manager

Qualifications

• High school diploma or equivalent - required
• 2+ years of healthcare customer service, healthcare collections, billing and healthcare insurance experience – required
• Epic – required
• CPAR, CHAA, and CFC Certifications - preferred

Requirements

• Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
• Self-motivated; critical thinker
• Strong organizational, written and communication skills
• Ability to work from home, while always maintaining a professional atmosphere
• Must be able to read and interpret an EOB
• Working knowledge of HIPAA
• Knowledge of Medicare, Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Advanced computer and typing skills using Microsoft Word, Excel
• Communication that demonstrates the ability to deliver a concise message with clear receptivity
• Sensitivity to our client’s needs and matching our performance to deliver results

Benefits

Illinois, Maryland, Massachusetts, New Jersey and Virginia residents click below for compensation and benefits:

State Specific Benefits