[Hiring] Healthcare Customer Service and Collections Representative @External

Role Description

As a Healthcare Customer Service and Collections Representative in our call center, responsibilities include but aren't limited to:

• Answering a high volume of inbound calls
• Researching and responding to billing questions and inquiries
• Negotiating payments on patient account balances
• Communicating hospital financial policies to patients while providing high level customer service

Essential Duties and Responsibilities:

• Maintain a high level of Customer Service and professionalism
• Maintain a high volume of inbound calls
• Negotiate payments on patient account balances and communicate hospital financial policies to patients
• Identify patients who need financial assistance
• May work accounts assigned to Hollis Cobb in EHR work queues
• Adhere to the production standards set for the department and client
• Ensure accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements
• Other duties as assigned by manager

Qualifications

• High school diploma or equivalent - required
• 2+ years of healthcare customer service, healthcare collections, billing, and healthcare insurance experience – required
• Epic – required
• CPAR, CHAA, and CFC Certifications - preferred

Requirements

• Proven interpersonal skills that include empathy, patience, kindness, and respect when interacting with patients
• Self-motivated; critical thinker
• Strong organizational, written, and communication skills
• Ability to work from home while maintaining a professional atmosphere
• Must be able to read and interpret an EOB
• Working knowledge of HIPAA
• Knowledge of Medicare, Medicaid
• Knowledge of other contract payers (HMO, PPO)
• Advanced computer and typing skills using Microsoft Word, Excel
• Communication that demonstrates the ability to deliver a concise message with clear receptivity
• Sensitivity to our client’s needs and matching our performance to deliver results

Physical Skills and Abilities

• Occasionally required to stand or walk and lift and/or move up to 25 pounds
• May be required to use hands to finger, handle or feel objects, tools or controls
• Reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl
• See, talk, and hear

Work Environment

• Temperature-controlled office environment or Work from Home office environment
• Must be able to work on a computer for the scheduled shift
• Answers and makes telephone calls using a standard or computer soft telephone
• Types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources
• Utilizes multiple screens and systems simultaneously
• All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift