[Hiring] Health Plan Specialist @TEKsystems

Role Description

Provide exceptional inbound telephonic customer service to health plan members, handling approximately 50-70 calls per day during peak Open Enrollment season.

• Answer complex questions related to benefits, billing, enrollment, and other health plan inquiries with accuracy and professionalism.
• Own each member interaction from start to finish by providing end-to-end issue resolution and ensuring all concerns are fully addressed.
• Document all member interactions thoroughly, maintaining complete, accurate, and timely records in the appropriate systems.
• Treat all customers with respect and courtesy, consistently acting with the members' best interests in mind.
• Utilize online tools, resources, and multiple applications efficiently to research information and resolve member issues.
• Resolve customer issues with a high degree of accuracy, ensuring timely follow-up and clear communication of outcomes.
• Assist members in complex situations by applying critical-thinking skills, problem-solving abilities, and clear explanations of complex information.
• Collaborate with team members to support one another in managing customer issues and sharing best practices.
• Maintain excellent attendance and reliability to support consistent service levels for members.
• Participate actively in remote meetings and training sessions, appearing on camera and engaging with facilitators and peers.
• Use all company-provided equipment, including headset and dual monitors, in accordance with security and performance expectations.

Qualifications

• High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement.
• 2+ years of call center experience.
• Customer Service experience in a Health Insurance related setting (highly preferred).
• Proficiency in MS Office applications, using multi-screen workstations, and using multiple applications simultaneously.
• Excellent verbal and written communication skills.

Requirements

• Contract position based out of Phoenix, AZ.
• Pay range: $21.00 - $22.00/hr.
• Individual compensation offered will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.