[Hiring] Customer Support Representative @Xcite Ventures

Role Description

Join our team and become the face of our company! You'll play a key role in delivering exceptional customer experiences while ensuring their voices are heard. Your insights will help us continuously improve our services, making a real impact on both our customers and the company.

What you will be doing

• Engaging with customers via Live Chat and Email, providing prompt and friendly support.
• Verifying (KYC) documentation and following up with any additional requests.
• Seeking solutions for complex queries by escalating to the respective department.
• Identifying customer pain points and sharing valuable feedback with management to enhance our services.
• Investigating technical issues and ensuring they are addressed promptly.
• Collaborating with the rest of the CS Team to ensure a high level of Customer Satisfaction.

Qualifications

• Fluent in written and spoken English.
• Strong computer literacy.
• Meticulous with great attention to detail.
• Comfortable working in a fast-paced environment and handling challenging situations with a positive attitude.
• Ability to prioritize tasks and manage multiple conversations simultaneously.
• Passion for delivering outstanding customer service and resolving issues efficiently, to also be able to coach and train agents in the future.
• The role suits someone who is comfortable to work different shifts and also take on weekends.

Requirements

• Experience in the iGaming Industry (nice to have).
• Familiarity with Zendesk and Confluence (nice to have).

Benefits

• Competitive salary.
• Working in a fast-growing company with great opportunities for its employees.
• Advantages of developing new processes and having an impact on the product.
• Dynamic, supportive, and easy to get along with team.
• International culture and multinational environment.