[Hiring] Event Registration Support Assistant @HRS Talent Solutions

Role Description

The Event Registration Support Assistant ensures that event registrations are processed accurately and efficiently. This remote role involves:

• Checking online submissions for required details.
• Answering routine registration questions using approved information.
• Maintaining an accurate attendee list.
• Flagging or merging records as instructed.
• Routing questions regarding payments, accommodations, or eligibility to the organizer.
• Noting withdrawals or changes without removing their history.
• Summarizing unresolved submissions for the event team.
• Following privacy instructions when handling attendee information.

The pace may increase near registration deadlines, requiring accuracy in responses and status updates.

Qualifications

• Customer service experience.
• Office administration experience.
• Experience organizing school or community activities is a plus.
• Clear writing skills and attention to detail.
• Willingness to ask questions for clarification.

Requirements

• No event planning experience required.
• Ability to distinguish between different types of inquiries (e.g., attendance questions vs. registration changes).
• Ability to connect attendees with their correct registrations.
• Understanding of how to follow up on bounced confirmation messages.

Benefits

• Remote work opportunity.
• Flexible part-time or full-time hours.
• Training on the online registration system and standard replies.