[Hiring] Senior Contact Center Agent @Volkswagen AG

Role Description

We are currently looking to grow our team with a Senior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities

Qualifications

• High school diploma or equivalent (preferred)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (is a plus)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support tools
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

Benefits

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according to your career path
• Collaborative work environment
• Multicultural teams
• Proactive support