[Hiring] Investigation Specialist @Note: This

Role Description

This is a 1 year fixed term contract role with a virtual work arrangement.

• Proficiency in English & Japanese with an ability to compose grammatically correct, concise and accurate written responses.
• Flexibility with working hours and work on weekends and holidays is part of your normal 5-day shift.

Amazon is seeking individuals who are dedicated, hardworking, analytical, and results-oriented. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. The position relies on an analytical mind, detailed investigation, and excellent judgment. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities

• Review legitimacy and accuracy of submitted documents by sellers and respond back on the case if needed.
• Evaluate personal and business information from Sellers and verify the information with reliable internal and external sources.
• Work efficiently on portals and tools provided by Amazon in this role.
• Maintain high ethics and integrity with respect to critical data.
• Assess collected information about new Sellers to onboard them to sell on Amazon marketplace.
• Implement checks before launch, validate the details, and shift out bad actors early on to prevent them from entering the system.
• Communicate effectively via email with our customer base – third-party sellers who want to sell on Amazon in its various marketplaces.
• Minimize the damage to overall customer experience on Amazon platform through document validation.
• Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.
• Flexibility to be trained in additional business-related skills and/or work types.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards.
• Participate in ad hoc projects/assignments as necessary.

Qualifications

• Minimum a High School Diploma.
• Proficiency in English & Japanese with an ability to compose grammatically correct, concise and accurate written responses.
• Experience working with Microsoft Office including Outlook, Word, and Excel.
• Previous work experience in a customer service/retail environment supporting English-speaking customers.
• Knowledge of or experience in a fraud/risk management environment.
• Experience in insurance, finance, data analysis, research, translation, or training with English as the language is a distinct advantage.
• Strong organizational skills.
• Passionate commitment to Amazon's emergence as the world's most customer-centric company.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Positive, results-oriented attitude. Excellent problem-solving skills.

Requirements

• Previous work experience in a customer service/retail environment.
• Knowledge of or experience in a fraud/risk management environment.
• Experience in insurance, finance, data analysis, research, translation, or training.
• Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Self-disciplined, diligent, proactive, and detail-oriented.
• Excellent problem-solving skills.
• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.

Company Description

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build trust of our customers and sellers. Amazon hires the brightest minds, are you one of them?

Customer Trust and Partner Support (CTPS) aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds software systems, risk models, and operational processes that minimize risk and maximize trust in Amazon.com.