[Hiring] AU RTO Student Administration Officer @People Partners

Role Description

We're looking for an AU RTO Student Administration Officer to support one of our Australian clients in keeping student administration accurate, organized, and compliant.

In Registered Training Organisation (RTO) administration, the smallest details can make the biggest difference. From reconciling student records in VETtrak and Cloud Assess to reviewing assessment information and resolving discrepancies, you'll help ensure student data is accurate and up to date.

If you enjoy finding inconsistencies, maintaining organised records, and making sure everything checks out, this could be your kind of role.

Key Responsibilities

• Maintain accurate student attendance and trainer competency records.
• Cross-check student information between VETtrak and Cloud Assess to identify missing or inconsistent data.
• Review and approve assessment tasks according to established procedures.
• Coordinate with trainers and students to resolve incomplete or incorrect submissions.
• Process student withdrawals accurately and in accordance with RTO procedures.
• Investigate and resolve discrepancies in student and assessment records.
• Maintain consistent and up-to-date information across student management systems.
• Support RTO compliance through accurate recordkeeping and documentation.
• Complete student administration tasks within required timelines.
• Communicate professionally with trainers and students regarding administrative requirements.

Qualifications

• At least 2 years of relevant experience in RTO administration or data entry.
• Hands-on experience with VETtrak (required).
• Familiarity with Australian Registered Training Organization (RTO) administration processes.
• Experience using student management systems and maintaining student records.
• Strong attention to detail and data accuracy.
• Ability to identify and resolve record discrepancies.
• Strong organizational and time management skills.
• Ability to manage repetitive administrative tasks while maintaining quality.
• Good written and verbal communication skills.
• Ability to work independently and follow established procedures.

Requirements

• Experience using Cloud Assess for assessment administration (preferred).
• Familiarity with HubSpot (preferred).
• Experience reconciling student information across multiple systems (preferred).

Benefits

• Permanent Work-from-home setup.
• Day Shift Schedule.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.