[Hiring] Customer Success Specialist @StratifyIQ

Role Description

StratifyIQ is seeking an experienced Customer Success Specialist to manage a portfolio of B2B healthcare technology customers who rely on a mission-critical SaaS platform. In this role, you will serve as the primary point of contact for approximately 10–15 customer accounts after implementation, ensuring each client achieves long-term value from the platform. This is a hands-on position focused on customer satisfaction, proactive account management, retention, and the continued strengthening of client relationships.

• Manage a portfolio of 10–15 B2B accounts, building strong, long-term client relationships.
• Drive customer retention, renewals, and overall account health.
• Proactively identify customer risks, address concerns, and prevent churn.
• Monitor customer engagement and platform adoption to ensure clients are achieving their goals.
• Handle escalations and coordinate with Support, Operations, Implementation, and Product teams to resolve issues.
• Conduct regular client meetings, business reviews, and follow-ups.
• Gather customer feedback and collaborate with internal teams to improve the product and the customer experience.
• Identify opportunities for account growth, upselling, and cross-selling when appropriate.

Qualifications

• Proven experience in Customer Success, Account Management, or Client Relationship Management within a B2B environment.
• Demonstrated experience managing multiple client accounts, ideally a portfolio of 10–15 accounts.
• Strong background in customer retention, renewals, churn prevention, and account health management.
• Experience working with SaaS platforms or technology solutions; healthcare technology experience is a plus.
• Excellent communication, relationship-building, problem-solving, and organizational skills.
• Ability to manage escalations, prioritize competing needs, and work cross-functionally.
• Proactive, customer-focused mindset with strong ownership and accountability.
• Advanced English communication skills.

Requirements

• You are a proactive, relationship-driven professional who understands that customer success goes beyond answering questions.
• You are comfortable anticipating the needs of your B2B clients, resolving challenges before they escalate, and ensuring long-term satisfaction and retention.
• You take ownership of your accounts, collaborate effectively with colleagues across teams, and are motivated by helping customers succeed with technology that supports critical healthcare operations.

Benefits

• Work with a mission-critical platform that healthcare organizations depend on every day.
• Take ownership of a defined client portfolio and see the direct impact of your efforts on customer outcomes.
• Collaborate closely with Support, Operations, Implementation, and Product teams.
• Contribute to product and customer experience improvements by sharing direct customer feedback.
• Be part of a growing, technology-driven team where your ideas and initiative are valued.