[Hiring] Contact Center Scheduler @Ardent Health Services

Role Description

Join our team as a remote day shift, full-time, Central Scheduling, Scheduler. The Remote Scheduler may work within the following timezones:

• Eastern (EST) - 8a-5p EST
• Central (CST) - 7:30a-5p CST
• Mountain (MST) - 8a-5p MST

Responsibilities:

• Provides world-class patient experience by identifying and resolving patient needs in a compassionate manner, and adheres to policies, procedures, and regulations as measured by Quality Assurance (QA) scoring, and First Call Resolution (FCR).
• Safeguards patient information through compliance of HIPAA guidelines and adhering to Ardent policies and procedures and common security guidelines.
• Ensures an effective and efficient interaction with patients through active management of Average Handling Time (AHT) and Aux offline time.
• Displays highly effective communication skills, both written and verbal, to patients, clinics, and colleagues.
• Ensures a seamless healthcare experience for clinics and patients by consistently and accurately pre-registering, providing accurate information, and engaging clinics when necessary.
• Maintains high level of productivity while managing tasks to ensure timeliness of service. Assists in meeting department goals.
• Partners effectively with leadership, peers, and support staff to achieve departmental goals.
• Is a highly dependable employee as measured through attendance, tardy, and schedule adherence tracking.

Qualifications

• High School Diploma or GED equivalent.
• Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Knowledge of standard office procedures and equipment.
• Excellent communication skills.
• Excellent attendance management.
• Ability to adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Requirements

• Associate degree or higher in related field of study.
• 1+ year healthcare background/experience and/or call center experience.
• 2+ years of experience working in a healthcare field/role or call center environment.