[Hiring] Customer Success Manager Junior @Orquest - Retail Smart Planning

Role Description

Our team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

• B2B Relationship Management: You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders.
• Value Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest.
• Data-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client.
• Proactive Account Health: You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software.
• Cross-functional Collaboration: You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams.

Qualifications

• 2+ years of experience as a Customer Success Manager.
• B2B SaaS Experience: Proven experience dealing with B2B clients, navigating corporate accounts, managing expectations, and handling situations where a client might not immediately see the value of the tool.
• Analytical Skills: Comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story.
• CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline.
• Languages: Excellent English and Spanish. A strong level of French is a massive plus.
• Soft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously.
• Nice to have: Previous knowledge of the Retail or Restaurant/QSR industries.

Benefits

• A key role in a fast-growing international SaaS company.
• A diverse, global team and collaborative culture.
• Real ownership and autonomy to drive impact.
• Comprehensive Medical Insurance.
• OpenUp platform for your mental well-being.
• Cobee for flexible compensation (meals, transport, etc.).
• Language classes to keep you growing.
• A flexible work model.