[Hiring] Customer Success Manager @Griffin

Role Description

As a Customer Success Manager at Griffin, you will:

• Build strong relationships with your customer portfolio through regular touch-points and QBRs.
• Collaborate with our implementation and technical teams to ensure smooth implementation and faster time-to-value.
• Identify revenue expansion opportunities.
• Uncover upselling and cross-selling potential within existing accounts.
• Contribute and improve existing processes to optimise the customer experience.
• Be an advocate for customers internally, respond to issues and share product feedback.

Qualifications

• 2-3 years experience in B2B customer success, account management or a related role, ideally in financial services, banking or fintech.
• Excellent problem-solving and project management abilities, with experience managing competing priorities while consistently delivering results.
• Demonstrated success in customer retention and driving account expansion.
• Strong relationship-building skills with experience developing trust and rapport across external and internal stakeholders.
• A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
• A love of writing, with a focus on clarity and readability.

Requirements

• Comfortable working in a hybrid-remote environment.

Benefits

• Salary: £50,000 DOE + commission.
• 25 days off a year + winter break (we close in between Christmas and New Year) + bank holidays.
• Share options - so you own a piece of what we’re building.
• Remote-first flexibility - work from anywhere in the UK.
• Support with home office setup.
• 1:1 coaching and therapy through Oliva.
• Auto-enrolment into company pension scheme with Penfold.
• Enhanced parental leave with up to 6 months at full pay.
• Private medical insurance and life insurance (provided by Bupa and AIG respectively).