[Hiring] Customer Success Manager @J.D. Power

Role Description

Leads a team of Customer Success Executives and ensures customers achieve measurable value from our various data products, platforms and services. The role helps drive the post-sale customer lifecycle process strategy for all Tier 4 customers across our German speaking regions, namely Germany, Austria and Switzerland (DACH Customer Success team), combining people leadership, strategic relationship management, data-driven decision-making and commercial accountability.

In this role, you will:

• Lead our DACH Customer Success Team, consisting of 7 full-time Customer Success Executives (including 2 colleagues currently on maternity leave) and 2 part-time team members.
• Combine people leadership, strategic relationship management, data-driven decision-making, and commercial accountability, while maintaining direct ownership of a portfolio of customers.
• Play a key role in developing and empowering the team, driving customer lifecycle growth, and delivering commercial outcomes across the region.
• Work closely with the Customer Success Director as a critical link between strategy and execution.
• Take a hands-on approach to implementing process improvements, supporting commercial initiatives, and ensuring an exceptional customer experience.

Qualifications

• Significant experience in Customer Success, Account Management, Client Services or a related post-sale role within a B2B data, analytics, SaaS, technology or information-services business experience.
• Proven record of improving customer retention, adoption, satisfaction and commercial growth.
• Understanding of data products and related concepts such as data quality, coverage, delivery, licensing, integration, privacy and governance.
• Degree or equivalent professional experience; relevant customer success, data or leadership qualifications are advantageous.
• Must be bi-lingual: English and German (spoken and written).

Requirements

• Demonstrated experience leading and developing a customer-facing team, ideally across multiple markets.

Benefits

• Flexible work arrangements.
• Opportunities for learning and development.
• A culture centered on the Values that guide how we work every day.

Company Description

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

• We power our customers’ success.
• We are innovative, collaborative, and grounded in data.
• We make things easy.
• We get it done.
• We start with trust and prove it every day.