[Hiring] Customer Success Manager @Measure Marketing Results

Role Description

The Customer Success Manager at Measure Marketing (MMR) is responsible for ensuring client satisfaction and driving measurable outcomes through effective relationship management and data storytelling.

• Relationships That Fuel Retention:
  • Be each client's trusted partner and main point of contact.
  • Run check-ins, monthly and quarterly reviews that prove progress and set the next 90-day sprint.
  • Handle escalations calmly and drive fast, accountable fixes.
• Full-Funnel Performance: AI Search, SEO and PPC:
  • Explain AI search shifts in plain English, including AI Overviews, zero-click results and citations in ChatGPT and Perplexity.
  • Read paid search performance in Google Ads and Microsoft Ads, including spend, CPC, conversions and cost per lead, and flag when budget isn't turning into pipeline.
  • Connect GEO, AEO, SEO and PPC to outcomes: visibility, qualified traffic, leads and cost per lead.
  • Own the narrative while specialists handle execution.
• Content and CRO Insight:
  • Link content plans to client goals, and flag gaps for both search and AI engines.
  • Raise the alarm when traffic or ad clicks grow but leads stay flat, then drive CRO fixes with the web team.
• Data Storytelling, Human in the Loop:
  • Turn data from GA4, Search Console, Google Ads, agency reporting tools and HubSpot into a monthly value story: what happened, why it matters and what's next.
  • Use AI to draft reports, summarize calls and spot patterns. You verify the output, apply judgment and own every word the client sees.
• The Retention System:
  • Score every account based on leads and account health, customer sentiment, and run recovery plans for any account in Yellow or Red.
  • Escalate any account that stays Red for more than 30 days.
  • Pass expansion opportunities to the growth team when clients are winning.
• Projects, ClickUp and Automation:
  • Turn success plans into ClickUp projects with owners, milestones and deadlines, and keep HubSpot clean.
  • Coordinate the SEO, PPC, content, web and dev teams while protecting scope and margin.
  • Automate repetitive reporting and follow-ups with AI and workflow tools.

Qualifications

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company or similar B2B service business.
• A working understanding of SEO and PPC (Google Ads, Microsoft Ads), plus curiosity and early knowledge of AI search, GEO and AEO.
• Comfort with numbers: you can read GA4, Search Console and dashboard data and explain what changed and why.
• Proven ability to turn data into a clear, persuasive story for business owners and executives.
• Hands-on experience with AI tools such as ChatGPT, Claude or Gemini for research, reporting and communication, plus the judgment to check their output.
• Experience running projects in ClickUp or a similar tool (Asana, Monday) and keeping a CRM like HubSpot clean.
• Confidence in tough conversations, including pushback, scope creep and at-risk renewals.
• Professional fluency in English, written and spoken, with North American clients.

Requirements

• Experience with tracking and reporting tools, and reporting platforms.
• Basic CRO knowledge, such as landing page best practices, A/B testing and conversion tracking.
• Experience with workflow automation (Zapier, ClickUp automations).
• Background with B2B customers and an asset to know SaaS clients.
• Familiarity with net revenue retention, upsell motions and customer lifetime value.

How to Apply

Apply through our JazzHR careers page. You'll answer a few short questions as part of your application. They show us how you think, so give them five minutes.

This is a remote role open in LATAM (Colombia preferred) and Europe, with at least 5 hours of overlap with North American Eastern Time.