[Hiring] Customer Growth Manager @Uscreen

Role Description

Uscreen is the video monetization platform for businesses building recurring revenue from video content. Our customers replace a patchwork stack of separate hosting, community, courses, email, and app vendors with one branded experience across web, mobile, and TV.

The platform is only half of it. We believe growth requires behavior, not just software. Customers don't stall because a feature is missing. They stall because they priced wrong, never built an email list, or launched an offer nobody wanted. Coaching is how we fix that, and it's part of the product rather than an add-on.

You own a segment, and you run it like a growth marketer. We have a cohort of smaller video businesses where retention is not where it should be. Nobody owns it today. You will. The revenue that stays in that segment, and the revenue that grows inside it, is yours.

This is a coaching role for someone with a growth marketer's mindset. You'll look at a customer's business the way an owner would:

• Where the revenue comes from
• Where it leaks
• What to do next

It's a one-to-many job. Your cohort is larger than a 1:1 book, so the work is designing coaching that scales:

• Cohort programs
• Group sessions
• Office hours
• Triggered outreach when the data says a business is drifting

Success is measured in dollars: gross revenue retention in your cohort first, expansion second. Not tickets closed, not calls booked.

Qualifications

• A coach with a growth marketer's mindset
• 3 to 5 years in growth marketing, demand gen, coaching, consulting, or running your own online business
• Business acumen: understanding of pricing, funnels, retention, and unit economics
• Self-service analytics: ability to get answers from dashboards, BI tools, and AI
• Ability to read retention curves, cohort behavior, and funnel conversion
• Strong live facilitation skills: group sessions, workshops, webinars, 1:1 calls
• Working fluency with AI tools for research, prep, analysis, and synthesis
• Clear, simple communication

Requirements

• Can read retention curves, cohort behavior, and funnel conversion and form a point of view
• Comfortable walking a non-technical business owner through their numbers live
• Strong live facilitation: group sessions, workshops, webinars, 1:1 calls

Benefits

• Flexible PTO + 8 company holidays
• Remote, global team
• Paid parental leave
• Medical, dental, and vision (US based)
• Technology and home office stipend
• Coworking space stipend
• Annual learning stipend

What's hard about this job

• You’ll own a number you can't fully control.
• Some customers won't take the advice and will churn anyway.
• Retention moves slowly; your variable is protected for your first two quarters.
• The motion doesn't exist yet; you'll help answer open questions.
• You’ll switch modes all day: customer numbers, group sessions, honest conversations.
• You’ll deliver honest assessments to people emotionally invested in what they've built.