[Hiring] Customer Success Manager @Beonic

Role Description

The Customer Success function is responsible for ensuring that our clients achieve their goals with the Beonic solutions they deploy. This fixed-term role covers maternity leave and is dedicated to servicing Beonic's Retail sector (retail, commercial property, leisure, stadiums, and similar venues), ensuring contract renewal, upsell and growth across that portfolio. Airport accounts remain with the core Customer Success team and are out of scope for this role.

Key Responsibilities

• Key Account Management of Beonic’s Retail customer portfolio, working daily with senior decision makers across:
  • Retail and Leisure
  • Commercial Property
  • Stadiums
• Provide responses to technical or account queries, project management and client management
• Provide technical support and training for customers of the Beonic SaaS platform
• Liaise with internal technical and account teams to solve client problems
• Consult with clients on the integration of their systems and networks with Beonic’s SaaS platform
• Assist Beonic Sales teams in the creation of customer proposals and cost estimates
• Work with the Beonic Digital Strategy team to optimise marketing strategies, campaigns and content for customers
• Provide a smooth handover to the returning Customer Success Manager at the end of the contract, including documentation of account status and open items

Qualifications

• 3+ years of commercial experience, ideally in a SaaS or technology environment
• Knowledge of Martech, CRM, BI and CMS technologies an advantage, e.g.; Hubspot, Campaign Monitor, Mailchimp, Tableau, PowerBI
• Understanding of common API protocols, e.g. REST, JSON, MQTT etc.
• Experience with PM and Service Management tools, (e.g. Jira, Trello, Zendesk, Freshdesk etc.)
• Strong customer empathy and ability to communicate technical concepts to both technical and non-technical audiences
• High energy, charismatic, innovative and creative
• Persuasive communicator to build momentum and buy-in from other teams or customers
• Organizational skills to effectively manage competing projects with tight deadlines
• Exceptional team player, comfortable ramping up quickly to cover an existing account portfolio
• At home in a very fast-paced environment with a high level of autonomy
• Legal authorization to work in the UK
• Available to start mid-January 2027 for a 12-month fixed-term contract

Benefits

• 25 days Annual Leave (pro-rated for the contract term)
• 5 Days Personal Leave
• Pension at 4% contribution by Beonic
• 1 Day Birthday Leave

Diversity and Inclusion

Beonic values the diversity of the people it hires and serves. We want to bring out the best in our global team members by creating a sense of belonging, being a place where they can grow, and ensuring everyone feels valued, heard, and supported.