[Hiring] Customer Success Manager @Ad Astra

Role Description

Government is the backbone of this company, and until now the people who won the contracts have also been the ones keeping them. This role changes that. You take ownership of a book of federal, state, and local accounts after award:

• Run the relationship through the period of performance.
• Keep us compliant and audit-ready.
• Ensure that when an option year or a recompete comes, the decision to stay with Ad Astra is already made.

In government, a client kept is a contract performed. Language access for your clients is not a nice-to-have; it is an obligation under Title VI and Section 1557. You will carry both of those truths at once:

• The contracting officer's deliverables calendar.
• The person in a courtroom or a benefits office who needs to be understood.

On how we operate: we are becoming an AI-native company, and agents assist this role with:

• Account health monitoring.
• Reporting preparation.
• Renewal-risk flags.

But you should know that our governance framework holds government relationships to a higher standard by design. Anything touching a federal client stays human-reviewed. The agents prepare, you decide, and nothing reaches a government client without your judgment on it.

We would rather underpromise here and let you be pleasantly surprised: the agent tooling is being deployed in phases through 2026 and 2027. Some of it is live today, some is coming. You will be part of shaping what your own tooling looks like.

Qualifications

• 3+ years in customer success, account management, contract management, or program-facing roles serving government clients.
• Direct ownership of retention outcomes (option years, renewals, or recompetes).
• Working knowledge of how government buys and stays bought.
• Familiarity with compliance-driven service delivery.
• Experience with language access obligations (Title VI, Section 1557) is a strong plus.
• Working fluency in a CRM (we run on HubSpot).
• Ability to pass client-required background checks.
• Evidence of self-managed remote work.
• Language services background is welcome but not required.

Requirements

• Post-award onboarding and delivery kickoff for new government contracts.
• Contract performance from the client's chair: SLAs, reporting deliverables, invoicing accuracy, and utilization reviews.
• Option years and recompetes for your book.
• Expansion through new task orders, added languages and modalities, BPA usage growth, and sister-agency referrals.
• Quarterly and contract-cadence business reviews.
• Escalations, owned personally until resolved.
• Audit and compliance readiness for your accounts.
• Voice of the customer: what your agencies need feeds directly into the AdAstraConnect roadmap.

Benefits

• Compensation is base salary plus commission.
• Three weeks of paid time off.

How to Apply

Send your application and a short note about the hardest contract you ever kept through a recompete (or the one you lost, and what it taught you). No cover letter template needed. We read every application ourselves.

Ad Astra, Inc. is an equal opportunity employer. We celebrate the languages and cultures of our team the same way we serve those of our clients.