[Hiring] Customer Service Expert @the Project

Role Description

We are seeking Customer Service Experts to support a customer-driven project providing phone-based support across the United States. In this role, you will represent customers during live phone calls, communicating with businesses and service providers to complete everyday tasks such as reservations, appointment scheduling, confirmations, and information requests.

You will use your customer service and communication expertise to contribute to an AI training project focused on improving how next-generation AI systems learn, reason, and perform through high-quality, real-world interactions. No prior AI experience is required. Your customer service expertise, communication skills, and ability to handle live conversations professionally are what matter most.

As an independent contractor, you will work remotely and must be comfortable handling consecutive phone interactions while maintaining a high standard of professionalism, accuracy, confidentiality, and responsiveness.

Key Responsibilities

• Place and receive phone calls on behalf of customers to complete tasks such as reservations, appointment scheduling, and vendor confirmations.
• Communicate directly with businesses, service providers, and other organizations in the United States.
• Clearly explain customer requests and gather the information required to complete each task.
• Navigate automated phone systems, phone menus, hold queues, and call center processes efficiently.
• Identify and reach the appropriate contact or department for each customer request.
• Handle a variety of customer needs across multiple consecutive calls.
• Document call outcomes, relevant information, and important details accurately after each interaction.
• Maintain strict confidentiality when handling customer information and call-related details.
• Adapt to different conversations, businesses, service providers, and customer requests.
• Collaborate with other remote professionals to maintain a consistent and high-quality customer service experience.
• Communicate professionally and exercise sound judgment during live customer interactions.
• Remain proactive and responsive throughout scheduled working hours.

Qualifications

• Previous experience in customer service, phone support, executive assistance, virtual assistance, concierge services, or similar roles.
• Fluent, clear, and neutral spoken English suitable for professional interactions with US-based businesses and service providers.
• Strong live communication and improvisational conversation skills.
• Confidence handling outbound calls, including cold calls when required.
• Ability to navigate automated phone systems and call center menus efficiently.
• Strong listening and comprehension skills.
• Excellent attention to detail when documenting call outcomes and customer information.
• Ability to work independently and manage multiple consecutive tasks.
• Experience in hospitality, restaurants, travel, reservations, or appointment-based services is advantageous.
• Experience with negotiation, escalation, or resolving customer issues is a plus.
• Reliable high-speed internet connection.
• Quiet and professional work environment suitable for making phone calls.
• Quality wired or USB headset.
• Ability to maintain consistent availability and responsiveness throughout scheduled shifts.

Requirements

• Customer service
• Phone support
• Phone calls
• English communication
• Spoken English
• US customer interactions
• Outbound calling
• Appointment scheduling
• Appointment handling
• Reservations
• Vendor communication
• Call center navigation
• Automated phone systems
• Customer communication
• Written documentation
• Confidentiality
• Attention to detail
• Time management
• Remote work
• Independent work

Compensation

• Hourly rate: $18–$28/hour
• Annualized equivalent: $18,720–$29,120/year
• Annualized figure assumes 20 hours per week for 52 weeks
• Payment is based on scheduled, available working hours, not the number of calls completed

Schedule and Availability

• This is a committed, shift-based remote engagement.
• Representatives must be fully active, available, and responsive for the entire duration of each scheduled shift.
• The initial engagement is 4 weeks, with the following expected schedule:
• Four 5-hour shifts per week
• Up to 20 hours per week
• Weekend availability required for a portion of the team
• Consistent availability throughout assigned shifts
• Selected candidates should be prepared to begin quickly following completion of the onboarding process.

Start Timeline

• The selection process is designed for a rapid start.
• Candidates who are selected are expected to begin their first scheduled shifts within approximately 24–48 hours after completing onboarding.

Work Arrangement

• Role: Customer Service Expert – Phone Support
• Employment type: Independent Contractor
• Location: Remote – LATAM
• Supported locations: Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, and Brazil
• Customer interaction region: United States
• Initial engagement: 4 weeks
• Schedule: Four 5-hour shifts per week
• Maximum expected hours: 20 hours/week
• Compensation: $18–$28/hour
• AI experience: Not required

Ideal Candidate Profile

This role is well suited to customer service professionals, virtual assistants, executive assistants, concierge professionals, hospitality specialists, travel professionals, and experienced phone support representatives who are comfortable communicating with US-based businesses.

The ideal candidate speaks clear, neutral English, is confident handling live phone conversations, can navigate automated phone systems efficiently, and can manage multiple consecutive tasks without sacrificing accuracy or professionalism.

You should be reliable, self-directed, highly responsive during scheduled shifts, and comfortable working independently in a remote contractor environment.

What You Will Need

• A reliable high-speed internet connection
• A quiet environment suitable for professional phone calls
• A quality wired or USB headset
• Strong spoken and written English
• Consistent availability during assigned shifts
• The ability to remain active and responsive throughout scheduled working hours
• A professional approach to handling confidential customer information

About the Project

This project involves real-world customer interactions that help support the development and improvement of next-generation AI systems. By handling live phone conversations professionally, completing customer requests accurately, and documenting interaction outcomes, you will contribute high-quality real-world input that can help improve how AI systems learn, reason, and perform.