[Hiring] Customer Experience Specialist @Nexa

Role Description

Are you a resilient, detail-oriented communicator who thrives in a fast-paced setting? At Nexa, we operate as a vital 24/7 communication hub for a diverse range of clients. We are seeking compassionate, professional team members to join our high-volume customer experience department.

If you excel under pressure, adapt quickly, and take pride in top-tier service, we want to hear from you!

• Inbound Support: Deliver empathetic, articulate, and professional assistance to inbound callers across various industries.
• Multitasking and Adaptability: Seamlessly switch between unique client protocols, data entry systems, and customized call scripts.
• Performance Goals: Meet and exceed core KPI's, including schedule adherence, average call wrap-up times, and Quality Assurance (QA) standards.

Qualifications

• Must reside in Arizona (excluding Flagstaff).
• Tech-savvy and dependable.
• Driven by great customer service.

Requirements

• Full-time, 10-hr shifts (4 days on, 3 days off).
• Operations run 24/7; must be able to work at least one weekend day per week and participate in holiday rotations.
• PC/Laptop running Windows 11 or higher (Chromebooks, Macs/Apple products, and tablets are not compatible).
• Dedicated, direct-wired Ethernet connection required (Wi-Fi is strictly prohibited).
• Professional-grade wired headset with built-in microphone.
• Minimum screen resolution of 1600x900 and typing speed of 30WPM.
• Employees must supply their own compliant hardware during initial onboarding. Upon successful completion of training, Nexa will provide company-issued equipment.

Benefits

• $16/hr compensation.
• Comprehensive Medical, Dental, and Vision Insurance.
• 401(k) with company match, plus an Employee Stock Ownership Plan (ESOP).
• Paid Time Off (PTO).

Company Description

Nexa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.