[Hiring] Candidate Experience Specialist @GoHealth Urgent Care

Role Description

The Candidate Experience Specialist owns and continuously improves the candidate journey from application through hire. This role is responsible for ensuring candidates experience a consistent, timely, transparent, and engaging process across each stage of the hiring lifecycle, including:

• Application review
• Screening
• Interview coordination
• Offer acceptance
• Background clearance
• System access readiness
• Day 1 preparation

This role serves as both an operational coordinator and candidate experience advocate, partnering closely with:

• Talent Acquisition
• Hiring Managers
• People Operations
• Training
• IAM
• Legal
• Operational leaders

The Candidate Experience Specialist proactively identifies process gaps, candidate conversion risks, and readiness concerns, using data, candidate feedback, and recruitment insights to drive continuous improvement across the hiring lifecycle.

While the role supports post-offer clearance and Day 1 readiness, the primary focus is the end-to-end candidate experience, including:

• Reducing friction
• Improving communication
• Strengthening candidate engagement
• Increasing hiring conversion
• Supporting compliance with pre-hire requirements
• Creating a consistent and differentiated hiring experience across assigned regions

Qualifications

• High school diploma or equivalent
• 2+ years of experience in Talent Acquisition, candidate experience, HR operations, recruitment coordination, onboarding, recruiting operations, or a related candidate-facing role
• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or related field preferred
• Experience supporting recruitment, onboarding, credentialing, or hire readiness processes in a healthcare, multi-site, high-volume, or regulated environment preferred
• Experience with Workday, CRM tools, reporting dashboards, or other recruitment technology preferred
• Experience preparing updates, reports, presentations, or recommendations for senior leaders, executive stakeholders, or cross-functional leadership audiences preferred

Requirements

• Excellent judgment and interpersonal skills
• Strong written and verbal candidate communication skills with a customer service orientation
• Ability to think holistically about the candidate journey
• High attention to detail and strong project coordination skills
• Strong follow-through and sense of urgency
• Ability to interpret recruitment metrics and drive continuous process improvement
• Strong judgment and escalation skills
• Strong interpersonal, relationship-building, and stakeholder management skills
• Ability to maintain confidentiality and exercise discretion
• Proficiency utilizing Applicant Tracking Systems (ATS), CRM platforms, HRIS systems, and recruitment technologies

Additional Requirements

• Tasks may be conducted within a climate-controlled office setting
• The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 15 lbs.)
• Travel may be required, including travel between Company locations and out-of-town destinations as needed, up to 5%
• May require the use of safety equipment for infection prevention

Equal Employment Opportunity Statement

The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement

Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.

Compliance Statement

This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

Base Salary Range

$51,000/annually to $70,175/annually. The range above reflects the good-faith compensation range the Company reasonably expects to pay for this position at the time of posting. Actual compensation will depend on experience, skills, education, geographic location, and other business-related factors.