[Hiring] Customer Support Specialist @AIL

Role Description

Looking for a work-from-home career where you can make a real impact, enjoy schedule flexibility, and build unlimited earning potential? We're seeking motivated Remote Insurance Specialists who are passionate about helping people, delivering exceptional customer service, and building long-term client relationships. In this fully remote role, you'll:

• Meet virtually with clients using Zoom and phone.
• Connect with qualified members who have requested information.
• Deliver exceptional customer service throughout the client experience.
• Explain life, accident, and supplemental health insurance benefits.
• Assess each client's needs and recommend personalized insurance solutions.
• Guide members through the enrollment process.
• Conduct policy reviews and assist with beneficiary updates and policy changes.
• Provide ongoing client support and claims assistance.
• Maintain accurate documentation while following company and state compliance requirements.
• Participate in weekly coaching, mentorship, and leadership development.

Qualifications

• Strong communicators with excellent people skills.
• Customer-focused with a passion for helping others.
• Self-motivated, dependable, and organized.
• Goal-oriented with strong problem-solving abilities.
• Comfortable working independently in a remote environment.
• Proficient with computers, Zoom, CRM systems, and virtual communication tools.
• Eligible to obtain any required state insurance license.
• Experience in insurance, customer service, client services, customer success, retail, hospitality, healthcare, banking, education, military, administration, call center, or sales is welcomed—but not required.

Requirements

• Be at least 18 years of age and legally eligible to work in the United States.
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace.
• Complete required training and participate in virtual meetings.
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.

Benefits

• 100% Remote Work.
• Qualified Leads Provided — No Cold Calling.
• Weekly Pay + Performance Bonuses.
• Flexible Schedule.
• Full Training & Licensing Guidance.
• Leadership Development & Career Advancement.
• Long-Term Residual Income Opportunities.
• Health Insurance Reimbursement.
• Company-Paid Life Insurance.
• Residual Income Opportunities.
• Leadership Development Programs.
• Career Advancement.
• OPEIU Local 277 Union Representation (where applicable).
• Top performers may qualify for leadership conferences, company-sponsored incentive trips, performance bonuses, recognition awards, and professional development opportunities.