[Hiring] Customer Experience Specialist 2 @Principal Financial Group

Role Description

We’re looking for a Customer Experience Specialist 2 to join our Income Payments team. In this role, you’ll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationships across our organization. This role will offer you the opportunity to work closely with Principal’s customers, solving problems, resolving issues, and helping to build their financial confidence.

• Educate clients by answering inbound phone inquiries about general product knowledge and maintenance of accounts.
• Respond and anticipate the customer's needs on multiple products or processes while using and navigating several systems and web applications.
• Build customer relationships by handling/resolving requests real-time, providing accurate information, anticipating future concerns, and effectively communicating next steps.
• Identify innovative solutions to improve customer experience and identify voice of the customer opportunities for the enterprise.

Qualifications

• 4+ years of customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• Demonstrates excellent verbal and written communication skills.
• Proficient with desktop applications such as MS Office and Internet browsers along with excellent typing skills.
• Ability to effectively navigate within numerous software and web applications.
• Ability to handle multiple tasks in a fast-paced environment with attention to detail.
• Must be able to maintain confidentiality.

Requirements

• Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues.
• Strong proficiency with business unit products, processes and systems.

Benefits

• Salary Range: $20.34 - $36.35 / hour.
• Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period.
• Pension Eligible: Yes.
• This role offers a remote work environment.
• Hours of operation are Monday through Friday, 7:00 a.m. to 5:00 p.m. Central Time.